Chase Home Mortgage Customer Service Issue List

Posted on

There is almost no mortgage loan case that runs smoothly. At times you may need to contact Chase Home Mortgage customer service to solve your issues.

As a mortgage company with decades of experience, Chase Home Mortgage has definitely perfected their award winning customer service. Many people reported satisfaction upon working together with this mortgage lending company. This article will be elaborating the perks of Chase Home Mortgage customer service. In what cases you will need to reach out?

Chase Home Mortgage Customer Service Issue List

Supports Provided by Chase Mortgage Customer Service

Throughout the length of your mortgage term, it is nearly impossible not to encounter a problem or two. You should not hesitate to contact Chase Mortgage’s customer support when that occurs.

In some cases, people tend to make no fuss when there is an issue with their mortgage account (or other mortgage related activities). It is common to pass such issue. Another reason for that is the hesitance and fear for bad outcome. Unfortunately, you are not advised to let such issue passes by. You must immediately contact the mortgage company to receive assistance. Leaving the problem as it is will make it worsens as time goes by.

Here are the kinds of common issues that might be the reason you are seeking help from Chase Home Mortgage customer service.

1. Request for Introduction about Mortgage Loan

If you are a new customer who wants to apply for mortgage loan at this company, you can get an introduction about its loan programs by contacting the company’s customer service. The contact number is (800) 873-6577. This number is available from Monday to Sunday with details as followed: 8 a.m. to 10 p.m. ET (Monday to Friday), 9 a.m. to 7 p.m. (Saturday), and 10 a.m. to 6 p.m. (Sunday). Both English and Spanish speakers will be guided by experienced advisors. This number is applicable whether you want to get mortgage loan for house purchasing or refinancing.

2. Basic Customer Supports

Those who are already a mortgagor with registered loan number may need to contact the company’s customer support every once in a while for certain issues. It can be the fact that they are unable to successfully transfer their installment to the mortgage account. Customer may also want to request for mortgage statement from Chase Home Mortgage customer service. The number that you can call to receive such assistance is (800) 848-9136. It is available from Monday to Friday at 8 a.m. to midnight ET and on Saturday at 8 a.m. to 8 p.m. ET.

3. Online Account Issues

Chase also provides an online account in which its customers are able to manage their own mortgage account independently. This account enables customers to access information about their account quicker than if they have to call the company’s customer service first. However, there are times when customer has issues with accessing their online account. It can be trouble to log into the account or the fact that the functions within said account do not work properly. If you experience such trouble, you can contact (877) 242-7372. This support number is available from Monday to Friday at 8 a.m. to 10 p.m. ET.

4. Inquiries about Mortgage Insurance

In some mortgage cases, customer must create an insurance account. This is usually applied in government insure loans (except VA loans). If customer already established an online account, they will be able to get mortgage insurance resources from that account. However, if not or if customer still wants to receive Chase Home Mortgage customer service assistance, they can contact (877) 530-8951. The support team is available on Monday to Friday at 8 a.m. to 10 p.m. ET.

5. Mortgage Assistance

Customer can also receive assistance when they experience financial hardships that will create issue in their ability of making their monthly mortgage installments. To get to know more about this service, let’s get to the part two of this article.

Receiving Mortgage Assistance from Chase

There are customers who experience financial issues during the course of their term. To prevent the worst outcome (property foreclosure), customer is provided with Chase Home Mortgage’s customer assistance to solve the issues.

Here are the steps to receive the customer’s support assistance.

  • Customer can call the mortgage assistance phone line at (800) 848-9380. This phone line can be contacted at 8 a.m. to 10 p.m. ET from Monday to Friday.
  • Once customer has been connected with a lending advisor, they will be asked to fill important form that can be found at https://www.chase.com/personal/mortgage/mortgage-assistance/get-started.
  • After that, the discussion related to options for dealing with the current situation will begin. Chase offers several plans such as: repayment, forbearance, loan modification and reinstatement.
  • Once you have selected the best possible option, you can finally get through with the program.

There are many things will proper you to contact Chase Home Mortgage customer service. When you experience the issue, you should immediately report the company. This lending company is committed to make your mortgage experience as best as possible. Prolonging the issue may bring you unexpectedly bad outcome in the future.